Employment | Inside Sales Representitive

As an Inside Sales Representative, you will serve as the primary point of contact for our customers and play a key role in shaping their experience with Intermountain Concrete Specialties. In many cases, you will be the first and last interaction a customer has with our company, making professionalism, responsiveness, and a strong customer focus essential to success in this role.

Schedule
Hours are set by the Store Manager and generally fall within standard business hours. Team members are expected to be at their workstation at least 10 minutes prior to the start of their shift. Schedules may be adjusted as needed to ensure proper desk and customer coverage.

Key Responsibilities

Customer Service & Sales

• Provide excellent service to both walk-in and phone customers.
• Serve as the first point of contact, ensuring every interaction is professional, helpful, and positive.
• Build relationships with customers by learning names, understanding needs, and offering solutions.

Phone Sales

• Answer inbound calls promptly (within three rings) in a professional manner.
• Assist customers with product inquiries, pricing, and order placement over the phone.

Walk-in Sales

• Greet customers as they enter the store and assist them efficiently.
• Maintain a welcoming environment and deliver a high level of service to support repeat business.

Quoting & Order Processing

• Prepare quotes for non-stock items, including vendor coordination and pricing research.
• Follow established markup guidelines and obtain approval from the Store Manager and Purchasing Department when deviations are required.
• Ensure all quotes are accurate and approved before presenting to customers.

Organization & Communication

• Maintain clear and detailed notes throughout the day, including tasks, quotes, customer details, and purchase orders.
• Stay organized and manage multiple priorities effectively.

Showroom Maintenance

• Keep the showroom clean, organized, and well-stocked.
• Ensure displays reflect available products and support the sales process.

Training & Development

• Participate in ongoing training in sales techniques, product knowledge, and internal systems.
• Training is provided by Sales Management and may include systems, accounting, and operational processes.

Cash Handling (as assigned)

• Assist with daily cash drawer counts prior to store opening.
• Report discrepancies immediately to management.

Dress Code

• Maintain a professional yet practical appearance.
• Acceptable attire includes clean, presentable jeans and a polo shirt.
• Clothing should be free of holes or damage, and any hats worn must be appropriate and non-distracting.

What We’re Looking For

• Strong customer service and communication skills
• Attention to detail and organizational ability
• A positive, team-oriented attitude
• Ability to multitask in a fast-paced environment

This position offers an opportunity to be an essential part of a customer-focused team while building valuable sales and product knowledge experience.